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FAQ

If you don't find answers to your questions here, please send us an e-mail or call us at (021) 3867640. Thank you!

delivery

Where do GummyBox subscriptions ship? Is shipping free?

We offer free shipping across Indonesia for subscription boxes. At this time, GummyBox does not ship outside of Indonesia but we would love to hear from you if you have a request. Please e-mail us.

When will I receive my first box?

Once your payment is confirmed by e-mail from us, we will deliver your first box within 5 business days. We deliver only one box on the month of your first delivery. For example, if you place your order on May 1st, you will receive your first and only box of the month within 5 business days. Subsequent monthly deliveries will follow the standard schedule of delivery by the 20th calendar day of each month. However, if you place your order at the end of the month and 5 business days after that falls into the next month, you will only receive one box in that next month. For example, if you place your order on August 27th, you will receive your first in September and that will be the only box you receive that month. Subsequent monthly deliveries will follow the standard schedule of delivery. Please note that GummyBox operates according to the Indonesian public holiday calendar.

When are monthly subscription boxes delivered?

Monthly subscription boxes are delivered by the 15th calendar day of each month. Adjustments may apply depending on public holiday and weekend schedules. Please note that GummyBox operates according to the Indonesian public holiday calendar.

How do I update my shipping address?

You can update your shipping address on gummybox.com. Log in to your account and select “Shipping Address” under “Account Information.” Please note that address updates must be made by the 1st business day of each month to take effect for the delivery in that same month. GummyBox operates according to the Indonesian public holiday calendar.