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FAQ

If you don't find answers to your questions here, please send us an e-mail or call us at (021) 3867640. Thank you!

subscription

What are my payment options?

You can pay online via credit card (Visa or Mastercard) or bank transfer (PT Aria Cipta Perkasa - GummyBox - BCA: 0284119009). Please contact us by e-mail if you have issues with payment.

When will I be billed for my subscription?

Month-to-month subscriptions are charged the monthly cost when you first purchase a subscription, and then on the 1st business day of the month for every subsequent month you are subscribed. Three- and six-month subscriptions are billed in full at the time of purchase. Please note that GummyBox operates according to the Indonesian public holiday calendar.

Will my subscription automatically renew?

Month-to-month subscriptions are automatically renewed on the 1st business day of the month. Please note that GummyBox operates according to the Indonesian public holiday calendar. We do not automatically renew three- or six-month subscriptions without your consent. However, one month before the expiration of your subscription, we will send you an e-mail for you to review your renewal options.

What is your cancellation policy?

You can cancel your month-to-month subscription via e-mail on or before the 25th calendar day of the month to cancel for the following month. For example, if you would like to cancel the box delivered in May, you will have to submit your cancellation request by April 20th. Your subscription will be cancelled following our confirmation via e-mail. Unfortunately, we do not offer a cancellation option for three- or six-month subscriptions.

Can I return a box if I do not like the projects in it?

We try to ensure that our activities are enjoyable for you and your child. If an activity did not work out for you, please send us your feedback by e-mail. Unfortunately, we do not accept returns.